Updated August 26, 2026
The points below explain how this subject is handled for an order.
For clarity, for a non-defective return, including a change of mind, personal preference, or selection of the wrong item, the product must be new, unused, in its original condition, and accompanied by its original packaging, labels, and included accessories.
For clarity, damaged, defective, incorrect, incomplete, or materially misdescribed products may also be reported. Provide the order number, checkout email, and an explanation; photos or video of the item and packaging are required when the issue involves damage, a defect, a wrong shipment, or missing contents.
For clarity, returns are made by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail an item back without authorization.
For clarity, exchanges depend on actual inventory. Once a refund is approved, it is sent to the original payment method and is processed within 10 days; a bank or card issuer may need additional time to post the credit.
For clarity, we accept returns of both defective and non-defective products, and exchanges are also available. A request must be submitted within 30 days after delivery.
Email: nang.tnv66@gmail.com
Mailing address: 10360 Swift Stream Pl, Columbia, MD 21044, United States
Phone: (516) 412-9256